Frequently Asked Questions
Popular
How does Moonset’s AI hospice scribe work?
Moonset Health offers an AI‑powered “digital scribe” designed specifically for hospice and post‑acute care. Nurses record a visit or IDG meeting on any device, and the system transcribes the audio, summarizes key observations and produces a complete, HIPAA‑compliant note. The platform uses a medical AI model tuned for hospice care, so no details are lost.
To learn more about how our large language model (LLM) technology works, see our educational post “LLMs 101 for Nurses: How Your AI Scribe ‘Understands’ Clinical Notes."
How much time can Moonset save on charting?
Traditional hospice documentation often takes hours and contributes to burnout. Moonset generates clinical‑grade notes in 5–10 minutes, freeing up nurses to spend more time with patients. A recent case study shows how nurses using Moonset cut documentation time dramatically while improving accuracy. You can read the full case study on our blog for detailed results.
Is Moonset HIPAA compliant and secure?
Yes. Moonset is built to meet HIPAA requirements and protects sensitive information through rigorous security and compliance practices. The company maintains a compliance program that includes SOC 2 Type II controls (currently in its observation period) and HIPAA compliance, both of which are continuously monitored. Moonset’s trust portal provides a live compliance report detailing security controls across multiple domains—such as access control, data protection and governance—and offers a resource library of policies (including its HIPAA internal privacy policy). This commitment to transparent, audited controls ensures that notes, transcripts, and all other data are stored securely and only authorized users can access them.
Does Moonset work with any EHR?
Moonset’s AI scribe is compatible with any electronic health record (EHR). This flexibility allows organizations to adopt Moonset without the hassle of replacing their EHR.
How does Moonset’s AI hospice scribe work?
Moonset Health offers an AI‑powered “digital scribe” designed specifically for hospice and post‑acute care. Nurses record a visit or IDG meeting on any device, and the system transcribes the audio, summarizes key observations and produces a complete, HIPAA‑compliant note. The platform uses a medical AI model tuned for hospice care, so no details are lost.
To learn more about how our large language model (LLM) technology works, see our educational post “LLMs 101 for Nurses: How Your AI Scribe ‘Understands’ Clinical Notes."
How much time can Moonset save on charting?
Traditional hospice documentation often takes hours and contributes to burnout. Moonset generates clinical‑grade notes in 5–10 minutes, freeing up nurses to spend more time with patients. A recent case study shows how nurses using Moonset cut documentation time dramatically while improving accuracy. You can read the full case study on our blog for detailed results.
Is Moonset HIPAA compliant and secure?
Yes. Moonset is built to meet HIPAA requirements and protects sensitive information through rigorous security and compliance practices. The company maintains a compliance program that includes SOC 2 Type II controls (currently in its observation period) and HIPAA compliance, both of which are continuously monitored. Moonset’s trust portal provides a live compliance report detailing security controls across multiple domains—such as access control, data protection and governance—and offers a resource library of policies (including its HIPAA internal privacy policy). This commitment to transparent, audited controls ensures that notes, transcripts, and all other data are stored securely and only authorized users can access them.
Does Moonset work with any EHR?
Moonset’s AI scribe is compatible with any electronic health record (EHR). This flexibility allows organizations to adopt Moonset without the hassle of replacing their EHR.
How does Moonset’s AI hospice scribe work?
Moonset Health offers an AI‑powered “digital scribe” designed specifically for hospice and post‑acute care. Nurses record a visit or IDG meeting on any device, and the system transcribes the audio, summarizes key observations and produces a complete, HIPAA‑compliant note. The platform uses a medical AI model tuned for hospice care, so no details are lost.
To learn more about how our large language model (LLM) technology works, see our educational post “LLMs 101 for Nurses: How Your AI Scribe ‘Understands’ Clinical Notes."
How much time can Moonset save on charting?
Traditional hospice documentation often takes hours and contributes to burnout. Moonset generates clinical‑grade notes in 5–10 minutes, freeing up nurses to spend more time with patients. A recent case study shows how nurses using Moonset cut documentation time dramatically while improving accuracy. You can read the full case study on our blog for detailed results.
Is Moonset HIPAA compliant and secure?
Yes. Moonset is built to meet HIPAA requirements and protects sensitive information through rigorous security and compliance practices. The company maintains a compliance program that includes SOC 2 Type II controls (currently in its observation period) and HIPAA compliance, both of which are continuously monitored. Moonset’s trust portal provides a live compliance report detailing security controls across multiple domains—such as access control, data protection and governance—and offers a resource library of policies (including its HIPAA internal privacy policy). This commitment to transparent, audited controls ensures that notes, transcripts, and all other data are stored securely and only authorized users can access them.
Does Moonset work with any EHR?
Moonset’s AI scribe is compatible with any electronic health record (EHR). This flexibility allows organizations to adopt Moonset without the hassle of replacing their EHR.
About the Product
How are you different from other AI scribes?
Most AI scribes are generic tools designed for broad medical specialties. Moonset is different:
Built for hospice & post-acute care: Our AI is trained and tuned specifically for the nuances of hospice and post-acute charting and workflows, from shift/routine visits and certifications to clinical eligibility detection and IDG. We want to take that "paperwork" off your shoulders, so you can do more with less.
More than a scribe: We’re not just transcribing visits. Moonset is an AI-first operational assistant that helps your team from start to finish—scribing notes, QA-checking documentation in Moonset and your EHR, and even filling out forms for you.
Compliance & eligibility focus: Compliance isn’t an afterthought. Moonset actively reviews notes for regulatory completeness, surfaces potential gaps, and flags clinical eligibility indicators tied to hospice LCDs and recertification. This reduces audit risk and ensures patients receive the care they qualify for.
By combining accurate note-taking with compliance review and operational automation, Moonset lightens the burden on nurses and protects your organization in ways traditional AI scribes cannot.
Does Moonset help with compliance and audits?
Yes. We know how stressful audits can be and how much they can impact your facility's financial health.
To help solve this, we've heavily invested in building proprietary intelligence straight from the CMS LCDs and other regulatory guidelines. We apply this compliance intelligence into all aspects of Moonset: from generating charts to reviewing them for quality after the fact.
We also keep an eye out for upcoming regulations (e.g. HOPE!) and build game-changing solutions that help relieve that stress. If you're interested in seeing how we can make HOPE less stressful this October, please contact us directly here.
Can I customize my notes in Moonset?
Yes. We offer a variety of formats to meet your preferences.
Is Moonset only for RNs?
We started with hospice nurses, but Moonset is now supporting a wide range of care team members. Our AI-first assistant captures visit details, surfaces compliance gaps, and helps every discipline document in a way that’s both accurate and regulatory-ready. By extending beyond nursing, Moonset lightens the burden across the entire care team, ensuring that all notes—clinical, psychosocial, and spiritual—are consistent, complete, and audit-ready.
How are you different from other AI scribes?
Most AI scribes are generic tools designed for broad medical specialties. Moonset is different:
Built for hospice & post-acute care: Our AI is trained and tuned specifically for the nuances of hospice and post-acute charting and workflows, from shift/routine visits and certifications to clinical eligibility detection and IDG. We want to take that "paperwork" off your shoulders, so you can do more with less.
More than a scribe: We’re not just transcribing visits. Moonset is an AI-first operational assistant that helps your team from start to finish—scribing notes, QA-checking documentation in Moonset and your EHR, and even filling out forms for you.
Compliance & eligibility focus: Compliance isn’t an afterthought. Moonset actively reviews notes for regulatory completeness, surfaces potential gaps, and flags clinical eligibility indicators tied to hospice LCDs and recertification. This reduces audit risk and ensures patients receive the care they qualify for.
By combining accurate note-taking with compliance review and operational automation, Moonset lightens the burden on nurses and protects your organization in ways traditional AI scribes cannot.
Does Moonset help with compliance and audits?
Yes. We know how stressful audits can be and how much they can impact your facility's financial health.
To help solve this, we've heavily invested in building proprietary intelligence straight from the CMS LCDs and other regulatory guidelines. We apply this compliance intelligence into all aspects of Moonset: from generating charts to reviewing them for quality after the fact.
We also keep an eye out for upcoming regulations (e.g. HOPE!) and build game-changing solutions that help relieve that stress. If you're interested in seeing how we can make HOPE less stressful this October, please contact us directly here.
Can I customize my notes in Moonset?
Yes. We offer a variety of formats to meet your preferences.
Is Moonset only for RNs?
We started with hospice nurses, but Moonset is now supporting a wide range of care team members. Our AI-first assistant captures visit details, surfaces compliance gaps, and helps every discipline document in a way that’s both accurate and regulatory-ready. By extending beyond nursing, Moonset lightens the burden across the entire care team, ensuring that all notes—clinical, psychosocial, and spiritual—are consistent, complete, and audit-ready.
How are you different from other AI scribes?
Most AI scribes are generic tools designed for broad medical specialties. Moonset is different:
Built for hospice & post-acute care: Our AI is trained and tuned specifically for the nuances of hospice and post-acute charting and workflows, from shift/routine visits and certifications to clinical eligibility detection and IDG. We want to take that "paperwork" off your shoulders, so you can do more with less.
More than a scribe: We’re not just transcribing visits. Moonset is an AI-first operational assistant that helps your team from start to finish—scribing notes, QA-checking documentation in Moonset and your EHR, and even filling out forms for you.
Compliance & eligibility focus: Compliance isn’t an afterthought. Moonset actively reviews notes for regulatory completeness, surfaces potential gaps, and flags clinical eligibility indicators tied to hospice LCDs and recertification. This reduces audit risk and ensures patients receive the care they qualify for.
By combining accurate note-taking with compliance review and operational automation, Moonset lightens the burden on nurses and protects your organization in ways traditional AI scribes cannot.
Does Moonset help with compliance and audits?
Yes. We know how stressful audits can be and how much they can impact your facility's financial health.
To help solve this, we've heavily invested in building proprietary intelligence straight from the CMS LCDs and other regulatory guidelines. We apply this compliance intelligence into all aspects of Moonset: from generating charts to reviewing them for quality after the fact.
We also keep an eye out for upcoming regulations (e.g. HOPE!) and build game-changing solutions that help relieve that stress. If you're interested in seeing how we can make HOPE less stressful this October, please contact us directly here.
Can I customize my notes in Moonset?
Yes. We offer a variety of formats to meet your preferences.
Is Moonset only for RNs?
We started with hospice nurses, but Moonset is now supporting a wide range of care team members. Our AI-first assistant captures visit details, surfaces compliance gaps, and helps every discipline document in a way that’s both accurate and regulatory-ready. By extending beyond nursing, Moonset lightens the burden across the entire care team, ensuring that all notes—clinical, psychosocial, and spiritual—are consistent, complete, and audit-ready.
Getting Started
How do I try Moonset or request pricing?
You can schedule a live demo here. During the demo, we'll show how the AI scribe works and discuss pricing based on your organization’s needs. Because the platform is subscription‑based, pricing varies with usage and organization size.
How long does it take to get my facility setup?
Typical hospices can onboard their entire nursing and admin staff in about 2 days. However, depending on EHR and if you require special customizations, this can take up to 2-3 weeks. You can contact us here, we can help you figure out your situation.
What does onboarding look like?
Onboarding is easy. First, we work directly with your IT department to configure your account correctly.
For user training, we offer a variety of options that you are free to customize: "Train the Trainer," small-group sessions, 1:1 sessions, and more. This can be done virtually or even in-person (see the next FAQ).
After onboarding concludes, you'll have continued, proactive support and check-ins directly by the founding team (no outsourcing here!).
Will you fly out to meet/train us?
Yes! We've onboarded many of our customers in-person, and both parties have always found it very rewarding. We may build advanced tech, but we're humans too!!! :)
If you'd like us to provide on-the-ground support, just let us know.
How do I try Moonset or request pricing?
You can schedule a live demo here. During the demo, we'll show how the AI scribe works and discuss pricing based on your organization’s needs. Because the platform is subscription‑based, pricing varies with usage and organization size.
How long does it take to get my facility setup?
Typical hospices can onboard their entire nursing and admin staff in about 2 days. However, depending on EHR and if you require special customizations, this can take up to 2-3 weeks. You can contact us here, we can help you figure out your situation.
What does onboarding look like?
Onboarding is easy. First, we work directly with your IT department to configure your account correctly.
For user training, we offer a variety of options that you are free to customize: "Train the Trainer," small-group sessions, 1:1 sessions, and more. This can be done virtually or even in-person (see the next FAQ).
After onboarding concludes, you'll have continued, proactive support and check-ins directly by the founding team (no outsourcing here!).
Will you fly out to meet/train us?
Yes! We've onboarded many of our customers in-person, and both parties have always found it very rewarding. We may build advanced tech, but we're humans too!!! :)
If you'd like us to provide on-the-ground support, just let us know.
How do I try Moonset or request pricing?
You can schedule a live demo here. During the demo, we'll show how the AI scribe works and discuss pricing based on your organization’s needs. Because the platform is subscription‑based, pricing varies with usage and organization size.
How long does it take to get my facility setup?
Typical hospices can onboard their entire nursing and admin staff in about 2 days. However, depending on EHR and if you require special customizations, this can take up to 2-3 weeks. You can contact us here, we can help you figure out your situation.
What does onboarding look like?
Onboarding is easy. First, we work directly with your IT department to configure your account correctly.
For user training, we offer a variety of options that you are free to customize: "Train the Trainer," small-group sessions, 1:1 sessions, and more. This can be done virtually or even in-person (see the next FAQ).
After onboarding concludes, you'll have continued, proactive support and check-ins directly by the founding team (no outsourcing here!).
Will you fly out to meet/train us?
Yes! We've onboarded many of our customers in-person, and both parties have always found it very rewarding. We may build advanced tech, but we're humans too!!! :)
If you'd like us to provide on-the-ground support, just let us know.
About the Company
What does "backed by Y Combinator" mean?
Y Combinator is the world’s leading startup accelerator, known for backing category-defining companies like Airbnb, DoorDash, Stripe, and Dropbox.
Moonset was selected to join Y Combinator, placing us among the very best startups globally. This recognition means that our technology, team, and mission have been vetted and endorsed by one of the most respected institutions in Silicon Valley.
Where is Moonset Health headquartered?
Our HQ is in Seattle, WA.
If you'd like to visit, let us know—we know some great spots for food and coffee.
Why "Moonset"?
Just like a sunset, a moonset marks a transition from one moment to the next. We chose the name because we believe recovery after post-acute illness and the process of end-of-life care are both deeply human transitions—natural, profound, and deserving of dignity.
Our visual brand draws on nature—calm, grounded, and serene—to reflect the compassion we bring to these moments. At its core, Moonset is about honoring humanity: helping clinicians, patients, and families navigate life’s transitions with clarity, compassion, and respect.
What does "backed by Y Combinator" mean?
Y Combinator is the world’s leading startup accelerator, known for backing category-defining companies like Airbnb, DoorDash, Stripe, and Dropbox.
Moonset was selected to join Y Combinator, placing us among the very best startups globally. This recognition means that our technology, team, and mission have been vetted and endorsed by one of the most respected institutions in Silicon Valley.
Where is Moonset Health headquartered?
Our HQ is in Seattle, WA.
If you'd like to visit, let us know—we know some great spots for food and coffee.
Why "Moonset"?
Just like a sunset, a moonset marks a transition from one moment to the next. We chose the name because we believe recovery after post-acute illness and the process of end-of-life care are both deeply human transitions—natural, profound, and deserving of dignity.
Our visual brand draws on nature—calm, grounded, and serene—to reflect the compassion we bring to these moments. At its core, Moonset is about honoring humanity: helping clinicians, patients, and families navigate life’s transitions with clarity, compassion, and respect.
What does "backed by Y Combinator" mean?
Y Combinator is the world’s leading startup accelerator, known for backing category-defining companies like Airbnb, DoorDash, Stripe, and Dropbox.
Moonset was selected to join Y Combinator, placing us among the very best startups globally. This recognition means that our technology, team, and mission have been vetted and endorsed by one of the most respected institutions in Silicon Valley.
Where is Moonset Health headquartered?
Our HQ is in Seattle, WA.
If you'd like to visit, let us know—we know some great spots for food and coffee.
Why "Moonset"?
Just like a sunset, a moonset marks a transition from one moment to the next. We chose the name because we believe recovery after post-acute illness and the process of end-of-life care are both deeply human transitions—natural, profound, and deserving of dignity.
Our visual brand draws on nature—calm, grounded, and serene—to reflect the compassion we bring to these moments. At its core, Moonset is about honoring humanity: helping clinicians, patients, and families navigate life’s transitions with clarity, compassion, and respect.